Hi @LisaMcGregor
Try restarting it in the first instance. Power off at the mains for a few minutes. If that doesn't restore viewing try running a speed test in netflix (profile pic > get help? > Connectivity chexk).
Sky say you need 25Mbps for HD and 30Mbps for UHD and 35Mbps if you have whole home. Please provide more details of your ISP, download speed etc and the community will try to assist.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
