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Message posted on ‎12 Sep 2024 08:11 PM

Tv programs not loading

Since morning I get the message that my programs are loading but no change till now . I can however watch Netflix and BBC I player 

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This message was authored by: Fothergill1 Answer

Message posted on ‎12 Sep 2024 08:35 PM

Re: Tv programs not loading

Posted by a Superuser, not a Sky employee. Find out more

@mikendabTry restarting the Glass/puck by going into Settings > System Management > Resets & Updates > Restart device (do not do a factory reset).  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t panic when you first start the process.

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Avatar for Fothergill1
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This message was authored by: Fothergill1 Answer

Message posted on ‎12 Sep 2024 08:35 PM

Re: Tv programs not loading

Posted by a Superuser, not a Sky employee. Find out more

@mikendabTry restarting the Glass/puck by going into Settings > System Management > Resets & Updates > Restart device (do not do a factory reset).  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t panic when you first start the process.

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If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
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Message posted on ‎14 Nov 2024 08:56 PM

Re: Tv programs not loading

It worked thank you

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Message posted on ‎28 Dec 2024 07:16 PM

Re: Tv programs not loading

Thanks for help 

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Message posted on ‎07 Jan 2025 10:26 PM

Re: Tv programs not loading

Great, thank you. 

 

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Message posted on ‎28 Apr 2025 03:01 PM

Re: Tv programs not loading

No still not working 

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Message posted on ‎28 Apr 2025 03:02 PM

Re: Tv programs not loading

No it is the sky glass tv that will not load 

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