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Discussion topic: Tv not working

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Avatar for Megan1236
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This message was authored by: Megan1236

Message posted on ‎21 Jan 2026 09:06 PM

Tv not working

Hi 

 

So just switched on my tv and my tv guide not showing my sky glass or puck. This very annoying as I have reset tvs 3/4 times. Also rebooted the internet router and still nothing. Please help 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎21 Jan 2026 09:08 PM

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@Megan1236  Try unplugging the TVs & pucks from the mains, then plug back in after a couple of minutes.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for David723
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This message was authored by: David723

Message posted on ‎21 Jan 2026 09:11 PM

Sky glass live tv not available...

No live tv or playlist showing just have access to the apps

 

Both on my sky glass tv and on my sky puck 

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This message was authored by: Kobrien

Message posted on ‎21 Jan 2026 09:21 PM

Re: Tv not working

I am having the same problem.

Tried all the steps advised and now I have a red light on the puck and software error on the screen

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Avatar for Jenny763
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This message was authored by: Jenny763

Message posted on ‎21 Jan 2026 09:31 PM

Re: Tv not working

Same problem no sky glass tv

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This message was authored by: David723

Message posted on ‎21 Jan 2026 09:33 PM

Re: Tv not working

Presume its a server issue

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This message was authored by: Jenny763

Message posted on ‎21 Jan 2026 09:35 PM

Re: Tv not working

Helpline is closed also 

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This message was authored by: Bmun41

Message posted on ‎22 Jan 2026 06:30 AM

No Tv Guide or Live TV available on Gen 2 - Sky Glass

Switched on my Sky Glass TV last night and there is no TV guide or Live TV available? Have followed all the reset steps and changed my settings but this morning it's still the same? Any ideas or is anyone aware of it being down? 

Help please 

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This message was authored by: Jporch316

Message posted on ‎22 Jan 2026 08:35 AM

Re: No Tv Guide or Live TV available on Gen 2 - Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@Bmun41 

 

Seems to have been an issue affecting some users last night see thread below 

 

https://helpforum.sky.com/t5/Sky-Glass/Tv-not-working/td-p/5195564

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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