Hello @Nc28, thanks for getting in touch with us and sorry you're having problems with your Sky Glass! 😕
We'd like to help get this working again for you so I'll send you an invite to a private chat shortly to discuss this further.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
Thanks, Jason
