Hi @KatrinaS
We are fellow customers on the community. You will need to provide more information. Who is your ISP? Is your internet working ok? What broadband speed do you get? Has it been working previously? Etc.
However as a first point of call in would recommend restarting the puck (Settings > system management > resets and updates > restart).
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
