Hi @Maryam73
Does your broadband meet the minimum requirements of 25Mbps for HD and 30Mbps for UHD? And what speed is your puck receiving? You can check this in netflix by going profile pic > get help? > Connectivity check.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
