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This discussion topic has been answered Discussion topic: Technical fault

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This message was authored by: Cat34

Technical fault

Is anyone having a technical fault showing on their sky glass for every channel

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This message was authored by: Angel_Aka Answer

Re: Technical fault


@Cat34 wrote:

Yes a few times 


Try running a network check from the get help menu on the Glass TV's Netflix app. This will give you an idea of the broadband speed actually being received by the TV. 

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This message was authored by: GD1

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Cat34  How is your Glass TV conneted to your router?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Cat34

Re: Technical fault

Hi through WiFi
This message was authored by: MarkGoldsmith

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Cat34 Have you tried a reboot a of your Glass TV and your router.

 

To reboot the TV: 

 

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

 

To reboot your router just turn it off at the plug for a minute.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Cat34

Re: Technical fault

Yes a few times 

This message was authored by: Angel_Aka Answer

Re: Technical fault


@Cat34 wrote:

Yes a few times 


Try running a network check from the get help menu on the Glass TV's Netflix app. This will give you an idea of the broadband speed actually being received by the TV. 

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This message was authored by: Cat34

Re: Technical fault

All sorted now thank you had to reset the whole TV and start from default 🙄 

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