Hi @SkyTVSkyTv
I had had an issue with EE last year with the devices turning on and saying no WiFi or the devices dropping connection. After making a complaint to EE they signed me up for a trial software on the Smart Hub which fixed the issue somewhat but it wasn't as stable as previously.
Following further high level complaint I was moved to their Pro kit (which apparently was being rolled out to all busiest home customers) and back to being solid again.
I would take what EE say with a pinch of salt.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
