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Discussion topic: Techinal faults

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Avatar for FazzaLorraine4
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This message was authored by: FazzaLorraine4

Message posted on ‎05 Sep 2026 04:07 PM

Techinal faults

Reoccuring Technical Faults Im paying for a service that is not producing the goods  ....programnes cutting out ...more so since I upgraded   .A complete joke ...get this sorted 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎05 Sep 2026 04:24 PM

Re: Techinal faults

Posted by a Superuser, not a Sky employee. Find out more

@FazzaLorraine4  Your not contacting Sky Customer services by posting here, no one here can "Get this sorted".

 

Have you checked that the Wifi speed is sufficient to your Glass TV?  Open Netflix on Sky Glass, go to Get Help, run connection test, what speed is being reported?

 

These issues can mosting be attibuted to poor wifi or insufficient speed

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎05 Sep 2026 04:24 PM

Re: Techinal faults

Posted by a Superuser, not a Sky employee. Find out more

Hi @FazzaLorraine4 

You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Try the troubleshooting on this link which should be relevant for Glass, Stream and Sky Q...

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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