T V freezing

[Jim89]

When watching any film on my new sky glass t v, the picture freezes all the time, the sound is there, I've switched it off, reset it and still the picture is freezing 

[Angel_Aka]

---

@Jim89 wrote:

When watching any film on my new sky glass t v, the picture freezes all the time, the sound is there, I've switched it off, reset it and still the picture is freezing 

---

Have you checked the broadband connection? Sky Glass relies entirely on you providing it with a fast and stable connection of at least 25Mbps to have any chance of reliability. 

To get an idea of the speed actually being recevied by the TV you need to run a network check from the get help menu on the Netflix app. 

[Jim89 · Accepted solution]

That worked great 👍 thanks