Discussion topic: Subscriptions

This message was authored by: Browniebfc1982 · ‎19 Feb 2026

My 24 month contract ended spoke to someone from sky got offered a new deal very happy with but they wanted 20 upfront and to key pad my bank details in over the phone, I hung up I suspect it was fraud as ive been with sky for 10 years and never had to make a payment for new subscriptions Anyone had similar experiences

This message was authored by: GD1 · ‎19 Feb 2026

@Browniebfc1982 Did you call Sky?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: MarkGoldsmith · ‎20 Feb 2026

I'm fairly sure that usually, they will ask if you want any upfront payments to be charged to the current payment method they have on file for you, and if you say no, then you would have to enter new payment details via your phone keypad.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Yoghurt · ‎20 Feb 2026

@Browniebfc1982 There's always the admin fee

Sarah backx

Discussion topic: Subscriptions

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