Sound quality

[Rhyslench22]

I have a sky glass Gen 2 65inch and the sound quality is absolutely terrible. It's tinny and I've tried all the settings and it just sounds awful. I gave a sky glass air in the bedroom and that sounds absolutely fine so why is the more expensive tv sounding so terrible. Any help be much appreciated 

[Jason-]

Hello @Rhyslench22, sorry to see you're having problems with the sound quality with your Sky Glass Gen 2 TV and we'd like to help make sure things improve! 😊

I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-