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Discussion topic: Sound issues sync

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Avatar for Frances15
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This message was authored by: Frances15

Message posted on ‎26 Jan 2025 08:23 PM

Sound issues sync

I'm having issues with new puck for sky stream. Video is ahead of the sound. Have restarted more than once

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎26 Jan 2025 08:37 PM

Re: Sound issues sync

Posted by a Superuser, not a Sky employee. Find out more

Hi @Frances15 

 

See: https://helpforum.sky.com/t5/Sky-Glass-Live/Speech-out-of-sync-on-Sky-glass/td-p/4831146

 

And 

 

https://helpforum.sky.com/t5/Sky-Stream/Lip-Sync-issues-Sky-Stream/td-p/4607728

 

Already well documented on the forum.

 

MikeAlanR

 

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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