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Discussion topic: Skyglass apps not loading

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This message was authored by: GBPLUMBER159

Skyglass apps not loading

Apps are opening but not loading 

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This message was authored by: lettice

Re: Skyglass apps not loading

Posted by a Superuser, not a Sky employee. Find out more

You have not mentioned which apps, so assume it's multiple apps.

 

First try a restart of your broadband router/hub with the  Sky Glass TV or  puck in standby.

 

Do a settings restart of the Sky Stream Glass TV or  puck:

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass Tv or puck will perform a reboot. It will take a few minutes to complete.

 

Perform an apps refresh;

  1. Press Home on your Sky remote, then highlight Settings.
  2. Press System management, then Resets and updates, and finally Refresh apps.
  3. You'll see a message that says, 'Your apps are being refreshed'.
  4. Press Dismiss to return to normal viewing. Note: an apps refresh can take up to 24 hours for the app refresh to complete.
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This message was authored by: GBPLUMBER159

Re: Skyglass apps not loading

Thanks.  All sorted, user error, just unplugged and reinstalled 

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