Discussion topic: Skyglass apps not loading
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Message posted on 09 Apr 2026 05:53 PM
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Skyglass apps not loading
Apps are opening but not loading
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Message posted on 09 Apr 2026 05:56 PM
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Re: Skyglass apps not loading
You have not mentioned which apps, so assume it's multiple apps.
First try a restart of your broadband router/hub with the Sky Glass TV or puck in standby.
Do a settings restart of the Sky Stream Glass TV or puck:
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass Tv or puck will perform a reboot. It will take a few minutes to complete.
Perform an apps refresh;
- Press Home on your Sky remote, then highlight Settings.
- Press System management, then Resets and updates, and finally Refresh apps.
- You'll see a message that says, 'Your apps are being refreshed'.
- Press Dismiss to return to normal viewing. Note: an apps refresh can take up to 24 hours for the app refresh to complete.
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 13 Apr 2026 12:35 PM
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Re: Skyglass apps not loading
Thanks. All sorted, user error, just unplugged and reinstalled
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