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Discussion topic: Sky subscriptions still processing

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Avatar for Che4
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This message was authored by: Che4

Message posted on ‎27 Aug 2024 01:41 PM

Sky subscriptions still processing

I've just activated my sky glass with my broadband (I got them as a package). I have managed to set up my tv, however my sky subscriptions still say "processing" and my sky glass still says "awaiting delivery". I have unplugged it and I have restarted it. This hasn't worked and there is no clear guide how to fix this.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎27 Aug 2024 04:18 PM

Re: Sky subscriptions still processing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Che4 

 

It looks like either Panther (Sky's delivery partner) hasn't marked it as delivered or something has gone wrong between the systems. Unfortunately you will need to speak to Sky (we are fellow subscribers here on the forum).

 

You can do this by calling 150 from your Sky landline.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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