Sky remote not working

[JENNA061]

My sky remote has suddenly stopped working has new batteries we have turned the box off and on

[Anonymous]

Press and hold 7 and 9 together for 3 seconds. 

Press and hold 1 and 3 together for 3 seconds. 

Wait until you see the 'Your remote is now connected' message and select Continue.

[JENNA061]

Still won't work the buttons light up but no red light

[Fothergill1]

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@JENNA061 wrote:

Still won't work the buttons light up but no red light

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Hi @JENNA061 Unlike the Sky Q remotes there is no red light on the glass/stream remote, just the numbers lighting up when you use it.  Anyway to help you try to get your remote working the links below are to remote troubleshooting guides:

Troubleshooting guide

Remote help

If the troubleshooting guides don't help you could try the following.  Although this sounds a strange thing to do it has worked for me twice when my remote has stopped working.   It's certainly worth a try.  Hold the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. 

If it is still not working I would call Sky to request a replacement.