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Discussion topic: Sky remote not working

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This message was authored by: JENNA061

Sky remote not working

My sky remote has suddenly stopped working has new batteries we have turned the box off and on
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This message was authored by: Anonymous

Re: Sky remote not working

Press and hold 7 and 9 together for 3 seconds. 

 

Press and hold 1 and 3 together for 3 seconds. 

 

Wait until you see the 'Your remote is now connected' message and select Continue.

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This message was authored by: JENNA061

Re: Sky remote not working

Still won't work the buttons light up but no red light

This message was authored by: Fothergill1

Re: Sky remote not working

Posted by a Superuser, not a Sky employee. Find out more

@JENNA061 wrote:

Still won't work the buttons light up but no red light


Hi @JENNA061 Unlike the Sky Q remotes there is no red light on the glass/stream remote, just the numbers lighting up when you use it.  Anyway to help you try to get your remote working the links below are to remote troubleshooting guides:

Troubleshooting guide

Remote help

 

If the troubleshooting guides don't help you could try the following.  Although this sounds a strange thing to do it has worked for me twice when my remote has stopped working.   It's certainly worth a try.  Hold the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. 

 

If it is still not working I would call Sky to request a replacement.

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