Sky glass

[Nigel441]

Got a message saying program still loading then go back 2 home page

[Angel_Aka]

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@Nigel441 wrote:
Got a message saying program still loading then go back 2 home page

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Have you checked the broadband speed being received by your Glass TV? Run a network check from the get help menu on the Netflix app. 

[Nigel441]

Done all that but it keeps saying the same message and the one upstairs got no sound 

[Angel_Aka]

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@Nigel441 wrote:

Done all that but it keeps saying the same message and the one upstairs got no sound 

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What speed is reported by the Netflix network test?