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Discussion topic: Missing sports programmes

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This message was authored by: beresford

Missing sports programmes

I have just returned from holiday and wish to watch a sports event that occurred over the weekend 'as live'. Despite being on my 'Playlist' the event is not available, though similar events from previous weekends are. I believe the problem is that a 'highlights' programme is scheduled for later today and Sky Glass is incapable of distinguishing between this screening in the future and screening with similar names in the past. I have encountered this problem before, sometimes you can get round it by searching outside of the Playlist and sometimes I have to resort to Youtube.

 

If Sky are incapable of fixing their buggy firmware can they rename the programmes to avoid the bug?

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This message was authored by: mikealanr

Re: Missing sports programmes

Posted by a Superuser, not a Sky employee. Find out more

Hi @beresford 

 

Your telling other sky customers here on the community. Issues like this would be best reported to Sky's viewer relations so they can be flagged with the appropriate team. [email protected] is their email address.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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