Sky glass

[Laurajf123_]

Baught sky glass and its absaloutley terrible i cannot search programs on the voice note on remote just keeps saying sorry we cannot do that ! So frustrating !

[MarkGoldsmith]

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@Laurajf123_ wrote:
Baught sky glass and its absaloutley terrible i cannot search programs on the voice note on remote just keeps saying sorry we cannot do that ! So frustrating !

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@Laurajf123_ firstly just to check, are you holding down ( and keeping it pressed down) the voice button on the remote whilst you are talking?

Also does the same thing happen if you try the hands free voice search and say "Hello Sky" followed by what you want to search for?

[Fothergill1]

Hi @Laurajf123_ and welcome to the forum.  Occasionally my stream puck voice control stops working and I have found that a reboot always gets it working again.  I assume it wil be the same on a glass TV so give it a try. To do this go to Settings > System Management > Resets & Updates > Restart device.  It takes a couple of minutes to completely reboot and you will have a blank screen for a while before the Sky logo appears.

[Jporch316 · Accepted solution]

@Laurajf123_ 

Try the below to reset the voice control 

Switch tv to standby (either with remote, or with button on side of set)

Switch off at plug

Switch on at plug (no waiting necessary)

When red standby light comes on, press Home button on remote.