Hi @Kevin279
You will need to provide more information. Is your internet working ok for everything else? Who is your ISP and what router is it?
As a starting point turn your TV off at the mains. Power your router and ONT (little white box if you have full fibre) off and a few minutes. Power the ONT back on wait a minute and then power router back on. Once internet is back and working power on your glass.
Remember we are fellow customers here on the community not sky and know nothing about you and your set up unless you tell us.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
