Sky glass

[Clare+1981]

when watching something the screen goes blank and it happens a number of times 

[Coley-W95]

Hi @Clare+1981 sorry to see that you're getting a blank screen on your Sky Glass TV. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141