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This message was authored by: Tracy791

Sky glass

When you installed my sky glass you took the box and the bracket to put the TV on the wall 


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This message was authored by: Angel_Aka Answer

Re: Sky glass


@Tracy791 wrote:

When you installed my sky glass you took the box and the bracket to put the TV on the wall 


Did you order the bracket when you ordered the Glass TV? You need to have ordered it at the same time. 

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This message was authored by: Angel_Aka Answer

Re: Sky glass


@Tracy791 wrote:

When you installed my sky glass you took the box and the bracket to put the TV on the wall 


Did you order the bracket when you ordered the Glass TV? You need to have ordered it at the same time. 

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This message was authored by: GD1

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Tracy791  Not us as you're talking to other customers, it will have been AIT who installed the TV.

 

Did you order a wall bracket at the time as Glass Gen 2 doesn't have one supplied unlike the Gen 1 sets.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Shelley8393

Re: Sky glass

Can I pay sky to come and fit my sky glass tv on the wall? 

This message was authored by: Angel_Aka

Re: Sky glass


@Shelley8393 wrote:

Can I pay sky to come and fit my sky glass tv on the wall? 


No. Sky don't do that. Depending on where you live I believe that some of the delivery partners offer wall mounting at extra cost. 

Personally, I would not recommend a delivery company to install a wall bracket for a heavy TV. 

Do some research and get a builder or a specialist installer to fit a bracket that is suitable. Glass Gen 2 TVs are notoriously heavy and require secure fitting, otherwise they can cause a lot of expensive damage to both your wall and the TV should it fall. 

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