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Discussion topic: Sky glass technical issues

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Avatar for anne111
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This message was authored by: anne111

Message posted on ‎17 Dec 2024 09:13 AM

Sky glass technical issues

Sky glass is torally useless, it is always having technical issues, and freezing.  You have to switch off the mains and restart it.  This so far has happened 3 times today.  My broadband is working as I use the same network for work and my computer does not freeze.  I will be cancalling this once my contract runs out.  

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎17 Dec 2024 09:58 AM

Re: Sky glass technical issues

Posted by a Superuser, not a Sky employee. Find out more

Hi @anne111 

 

I have a glass and 4 pucks and don't suffer issues. Network stability is key for streaming to work. Sky recommend 25Mbps for HD and 30Mbps Mbps for UHD. You don't say who your ISP is but it would be worth checking your speed your Glass is receiving by opening netflix and going to get help? In the menu and then selecting connection check.

 

You may have a better experience using an ethernet cable or homeplugs.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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