Sky glass software update

[Miffed4]

Tried the online instructions several times today, nothing happening.  Now the puck is off and won't go on. Does anyone know what we should do next as of course there's no help from Sky? 

[mikealanr]

Hi @Miffed4 

You will need to elaborate. Is this the software update when first settings the puck up? It's getting stuck? 

You will need to follow the steps here: https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

Namely step 4 the recovery process if your puck is now in a non responsive state.

MikeAlanR

[Miffed4]

Hi, no, we've had it for approx 4 years, it's worked fine until today. Tried following the instructions faithfully but no luck all day.

[Angel_Aka]

---

@Miffed4 wrote:

Hi, no, we've had it for approx 4 years, it's worked fine until today. Tried following the instructions faithfully but no luck all day.

---

If it's a gen1 Glass TV then it's long out of warranty. You can try a factory reset with help from Sky but if it's failed and you don't have an extended warranty then you're out of luck. Time for a new TV maybe? 

[lettice]

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

[LJB-C]

Thanks for escalating this @lettice. We’ve sent @Miffed4 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.