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Discussion topic: Sky glass not streaming

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Avatar for Kirst-paul25
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This message was authored by: Kirst-paul25

Message posted on ‎11 Apr 2025 07:32 PM

Sky glass not streaming

We've got home from work and the sky glass isn't streaming anything we've turned everything off including the wi-fi an tried to reboot it but nothing is working
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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎11 Apr 2025 07:39 PM

Re: Sky glass not streaming

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kirst-paul25 

 

Try powering the TV off at the mains for a full 5 minutes and trying again.

 

If that doesn't work try resetting your network and rejoining to your network as per the instructions here: https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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