Hi @Emmaclaire32
We are fellow customers here on the community. Sky are correct in the fact that this is something they would not be covered under warranty.
I take it you mean they are trying to put you through to Sky Protect which you have a policy for? Their contact information can be found here: https://www.skyprotect.com/faq
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
