Sky glass and Puck

[Eileen7]

Hi,

Is anyone else having issues with ad skipping feature, it stops working after a few skips which I have to switch off device and reboot to for it to work again. This happens often and not sure what's causing this? 

[Jporch316]

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@Eileen7 wrote:

Hi,

Is anyone else having issues with ad skipping feature, it stops working after a few skips which I have to switch off device and reboot to for it to work again. This happens often and not sure what's causing this? 

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Hi 

have you tried pulling the plug totally for a few minutes ?

[Eileen7]

Yes, I've fully switched off and unplugged for 5 minutes and still the same 😞

[Jporch316]

@Eileen7 

I have escalated your post to the sky community online team. Please lookout for an invitation to chat with them 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Eileen7.