Sky cancelled my full subscription

[Laurenclark]

I called sky to say I would be paying the bill at the end April n they were happy for me to do that n now they a cancellation everything n sent it to debt collected now

[GD1]

@Laurenclark  Your full subscription would only be cancelled and passed to a collection agency if you had not paid for more than 2 months/56 days.

Is this what has happened?

[Daniel0210]

@Laurenclark 
If your payment is 2+ weeks overdue you have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.