Cannot access FBI recordings

[peter-marlow+1966]

This seams to be happen alot lately  with sky witness progammes 

[groupcaptain]

@lettice I have heard nothing from Sky following my email to them of Saturday and the issue persists. Thanks for anything you can do to escalate the matter.

[lettice]

Have reported in the Sky community Superuser closed area for an extra push.

Odd I notice, that some of those latest FBI and Doc episodes can sometimes be played, but later attempts fail again with the upgrade message. It's seems random, when the message appears.

[groupcaptain]

@lettice Thanks for your support on this one. Much appreciated.

[groupcaptain]

@lettice I've now had a reply to my email which suggests trying a differnet format which I take to mean video resolution; that makes no difference. They go on to suggest if that doesn't resolve it, contact technical support but provide no method of doing so. It is clearly an issue outside of my own account/setup and I supppose it might resolve itself in time. Thanks again for your help. Be good if Sky were as responsive!

[groupcaptain]

@lettice We have now been able to continue with S2E6 which we had partially watched and it then let us continue to S2E7. Seems things have changed.

[WilliamJ1988]

Hi all, i was watching a programme earlier today and 8t played without a problem. Went to play it again tonight and i get a message saying that I need to upgrade my subscription to watch it, any ideas?