Sky Witness Channel

[groupcaptain]

Having watched part of a series on this channel, the Glass Air TV is now telling me I do not have a subscription to the channel. How can that possibly be? I have not changed my subscription. Any help/advice appreciated.

[peter-marlow+1966]

It's most likey if you have it in your play list it will say purchase on prime video and that's it is asking for the doc is doing the same thing

[groupcaptain]

Thanks for your reply. I do not really understand what you mean. I have already watched this channel without issue and now I cannot.

[peter-marlow+1966]

It's not channel its the programme 

[peter-marlow+1966]

I am watching nothing to declare on sky witness now no problem

[groupcaptain]

The position is that we've seen Doc series one and can still watch that. Series 2 we are part way throught and now being told we cannot see the rest of it. None of series 2 can be viewed now despite us having already watched the first few episodes. It's seems a bit mad to me.

[Fothergill1 · Accepted solution]

Hi @groupcaptain You are quite correct.  I have just looked at my playlist and all episodes of Doc series 1 and 2 say that they are available on Sky Witness.  However when I look to see if the series 2 episodes are actually working I also receive the update message for episodes 16 onwards..  Previously I have watched all of series 2 on Witness but from memory there was a break in the series for a few weeks after episode 15.

I suggest you email Viewer Relations at [email protected] explaining the problem with as much detail as possible to see if they have an explanation.

[groupcaptain]

Thanks. I am glad you are also seeing this issue. I will do as you suggest. Many thanks.

[groupcaptain]

Further update on this. My Puck will find "Doc" on Sky Witness but both S1 and S2 tell me that it cannot be viewed on this device! Why would that be?

[lettice]

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@Fothergill1 wrote:

Hi @groupcaptain You are quite correct.  I have just looked at my playlist and all episodes of Doc series 1 and 2 say that they are available on Sky Witness.  However when I look to see if the series 2 episodes are actually working I also receive the update message for episodes 16 onwards..  Previously I have watched all of series 2 on Witness but from memory there was a break in the series for a few weeks after episode 15.

I suggest you email Viewer Relations at [email protected] explaining the problem with as much detail as possible to see if they have an explanation.

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Yes odd.

I only earlier this week rewatched episodes 19-22. 

So, that 'upgrade message' change error happened later this week.

Obviosuly an error, as above needs reporting via email to VR.

@groupcaptain 

Let us know if you get a response from VR, may take a few days for them to reply.

If nothing heard late Sunday, post here and we will mention this in our closed Superuser area.

Just noticed it's also showing a 'technical message' failure when trying to play those S2 episodes in Sky Go.

[groupcaptain]

@lettice Thanks for your post. I will advise if VR responds and will post here tomorrow evening if not.

[Liz46w]

Have Sky witness in real time access but trying to get FBI series 8 keep getting message need to upgrade . Switch to HD in formats but still no access 

[MarkGoldsmith]

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@Liz46w wrote:

Have Sky witness in real time access but trying to get FBI series 8 keep getting message need to upgrade . Switch to HD in formats but still no access 

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You are best off reporting this to the Viewer Relations Team via email [email protected] 

[lettice]

Have noticed that FBI is also doing this for episodes 16 to 22 for S8

@Liz46w 

Have moved your posts to this thread, that is reporting similar issue on Sky Witness programmes.

[groupcaptain]

@MarkGoldsmith I did so  yesterday, thanks.