0

Discussion topic: Sky Glass

Reply
Avatar for ILoke
Level 1 icon
What's this?
This message was authored by: ILoke

Message posted on ‎12 Jun 2025 09:16 PM

Sky Glass

It says can't connect and keep asking me to

refresh.  I've restarted both my internet and the Sky Glass and still no connection! 

Report post
Post 1 of 9
2,191 Views
Reply
Reply

All Replies

Avatar for AJP2018
Level 0 icon
What's this?
This message was authored by: AJP2018

Message posted on ‎12 Jun 2025 09:19 PM

Re: Sky Glass

We are having the same issue. Says signal is strong when checking settings and also Internet clearly working on other devices

Report post
Post 2 of 9
2,181 Views
Reply
Avatar for Jporch316
Level 14 icon
What's this?
Superuser
This message was authored by: Jporch316

Message posted on ‎12 Jun 2025 09:33 PM

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

Yes I'm also getting this problem

 

image.jpg

 

——————————————————————————
Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


Report post
Post 3 of 9
2,157 Views
0 Likes
Reply
Avatar for Mark353
Level 1 icon
What's this?
This message was authored by: Mark353

Message posted on ‎12 Jun 2025 09:35 PM

Sky glass says there's no connection

Sky glass not working. Turned off WiFi and rebooted tv but still says there's no connection. WiFi says its excellent on it though😡😡😡
Report post
Post 4 of 9
2,148 Views
Reply
Avatar for Jporch316
Level 14 icon
What's this?
Superuser
This message was authored by: Jporch316

Message posted on ‎12 Jun 2025 09:38 PM

Re: Sky glass says there's no connection

Posted by a Superuser, not a Sky employee. Find out more

Yes mine is the same 

 

 

——————————————————————————
Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


Report post
Post 5 of 9
2,142 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎12 Jun 2025 10:04 PM

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

All

 

This should now be resolved

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 6 of 9
2,114 Views
0 Likes
Reply
Avatar for ILoke
Level 1 icon
What's this?
Topic Author
This message was authored by: ILoke

Message posted on ‎12 Jun 2025 10:10 PM

Re: Sky Glass

No it's not

Report post
Post 7 of 9
2,103 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎12 Jun 2025 10:12 PM - last edited: ‎12 Jun 2025 10:13 PM

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@ILoke Glass & Streams puck all came back on their own accord without any user intevention, if yours hasn't try unplugging and plugging the set back in.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 8 of 9
2,100 Views
0 Likes
Reply
Avatar for Jporch316
Level 14 icon
What's this?
Superuser
This message was authored by: Jporch316

Message posted on ‎12 Jun 2025 10:29 PM

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

Ye mines back up and running 

——————————————————————————
Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


Report post
Post 9 of 9
2,081 Views
Reply
Reply