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Discussion topic: Sky Glass location charge

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Avatar for Deano34
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This message was authored by: Deano34

Message posted on ‎03 Aug 2026 08:35 AM

Sky Glass location charge

Sky Glass contract ended so I've sold the T.V and I'm being charged a location fee? How do I stop this please.

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎03 Aug 2026 08:44 AM

Re: Sky Glass location charge

Posted by a Superuser, not a Sky employee. Find out more

@Deano34  Did you reset the TV before you sold it as it sounds like perhaps you didn't so the new buyer is using the Glass TV still linked to your account?

 

Did you remove it as primary device and remove from your account?

 

If not then give Sky a call.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎03 Aug 2026 02:06 PM

Re: Sky Glass location charge

Posted by a Superuser, not a Sky employee. Find out more

@Deano34 

 

Presumably you've got at least one Stream puck and the Whole Home subscription supplement on the account?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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