Cannot remove completely series from “continue watching” menu.

[JPMFP]

Hi.

I cannot delete series I have completed watching from the "Continue Watching" menu.

This is really irritating because the menu continues to show an episode, usually several behind what I have already watched. The only way to delete them from the menu appears to be to either a) wait weeks for them to "time out" and disappear, or b) play, fast forward, each and every episode beyond the one showing on the menu. That can sometimes be several episodes but very often this doesn't work at all.

This happens with Prime mainly, but occasionally in others like Disney+.

I've tried updating apps in settings, powering off the TV, resetting the router, and making sure the series isn't in my selected/saved sections; nothing works.

Any suggestions would be appreciated, as I now have four series I cannot get rid of.

Thank you.

[Gincap]

Prime is a major problem in clearing CW, if you have more than one tv or a puck it is worth trying to remove it via the puck. Run through the final episode towards the end but let it play for a few moments before the credits roll and then continue to FF to the end. The data point that reports the episode is viewed is usually embedded before the credits. 

With Disney you need to run the episode that is stuck as above and then the final one in the series. 

Also going into and out of Playlists refreshes the CW rail. 

Check the apps themselves and remove the items you are trying to remove from Sky from the individual apps. 

it's a pain in the butt and this faff is the only way to clear items. 🤞🏻

[JPMFP]

Hi @Gincap 

Thank you for the advice.

We do have a puck but trying running through the final episode did not work. When (for a Prime series) I tried repeating the play-the-last-episode trick, all that happens is the series episode showing in the CW menu moves on by one episode only. For one series this will mean I will need to repeat the final episode 31 times to get to the final episode. Disney+ is the same.

I forgot to mention visiting playlists was something I tried, just in case it was my fault for leaving the series saved. Even readding and redeleting the series doe not remove it from the CW.

Deleting from inside the apps on my phone is about the only thing I have not tried. I will let you know if this works.

All the best

[Gincap]

Sadly it can be extremely confusing, ive had no issues for months now but that doesn't help you. You can disable the CW rail in your Sky app but that does eliminate a fundamental part of the system.