Discussion topic: Sky Glass error loading and connection dropping constantly
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Message posted on 16 Aug 2026 09:55 AM
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Sky Glass error loading and connection dropping constantly
Connection tests according to Sky App all good!?
Sky Glass unwatchable due to 3 errors depending on what you want to watch on and off since Sky talked us into this contract!
Wait for Programme to Loading error
or
Techical Fault with this Channel
or
Screen black with quarter of a picture frozen
Calling doesn't help as tried that yesterday and was a waste of time at the weekend.
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All Replies
Message posted on 17 Aug 2026 08:40 AM
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Re: Sky Glass error loading and connection dropping constantly
Hi there @DM820 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
Message posted on 17 Aug 2026 11:29 AM
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Re: Sky Glass error loading and connection dropping constantly
I am having the exact same problem only had the tv 10 days and last three days not been able to use it at all and you can imagine with 3 kids in holidays 😭can someone contact me also ?
Message posted on 17 Aug 2026 12:30 PM
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Re: Sky Glass error loading and connection dropping constantly
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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