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Discussion topic: Sky Glass error loading and connection dropping constantly

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This message was authored by: DM820

Sky Glass error loading and connection dropping constantly

Connection tests according to Sky App all good!?
Sky Glass unwatchable due to 3 errors depending on what you want to watch on and off since Sky talked us into this contract! 
Wait for Programme to Loading error

or

Techical Fault with this Channel

or

Screen black with quarter of a picture frozen


Calling doesn't help as tried that yesterday and was a waste of time at the weekend.

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This message was authored by: J_ham

Re: Sky Glass error loading and connection dropping constantly

Posted by a Sky employee

Hi there @DM820 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

This message was authored by: Debs2781

Re: Sky Glass error loading and connection dropping constantly

I am having the exact same problem only had the tv 10 days and last three days not been able to use it at all and you can imagine with 3 kids in holidays 😭can someone contact me also ?

This message was authored by: J_ham

Re: Sky Glass error loading and connection dropping constantly

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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