Sky Glass dreaded blue screen

[Jaymac66]

Hi,

Anyone managed to get Sky to fix a 'software error' blue screen?

Tried several soft / hard reboots on own & with sky help, no change.

Out of warranty & in last 6 months of contract.

Is it time to stick with Sky? Or move elsewhere?

[Jason-]

Hello @Jaymac66, thanks for taking the time to get in touch with us and sorry to see you're having problems with your Sky Glass 😕

I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

Thanks, Jason-

[2muchTV]

@Jaymac66 please update the forum when/ if your blue screen issue is resolved etc. 

[Jaymac66]

Will do, once resolved.

Still working on a fix 

[Jaymac66]

Just an update .. still without a working SkyGlass tv.

Bought an ethernet cable in an attempt to force an update without wifi.

No change, now escalated to Sky Glass team (??) .. and a callback arranged for weekend.

[-Heather-]

Hi @Jaymac66, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Jaymac66]

This has been a nightmare.. I have read another thread on here where Sky look to have agreed that there isn't a fix for software error blue screen & as that customer's tv was in warranty, was provided with a new one.

Yet, they've been 'pulling my chain' with reboot after reboot in the hope that i pay £474 for a replacement, as mines is out of warranty.

If you are looking to buy a Sky Glass tv of any type, I'd honestly say NO & just buy a normal tv..

[2muchTV]

@Jaymac66 in deciding what to do next, , if the Glass was just over 2 years and died, I doubt I would get another one. 
If it was just over 4 years old I might consider another Glass. Having said this, all my TVs (with the exception of my Samsung OLED) are at least 7 years old and (touch wood)  going strong. 
Best of luck whatever you decide.

[Jaymac66]

Thanks @2muchTV

It's not really the length of time I've had the tv that is the issue to me, it's that Sky forced an update, which crashed the tv & are now almost washing their hands - saying i need to pay nearly £500 for something that wasn't my fault.

If they say the TV is 'mine', then surely it is then my choice to do a software update & shouldn't be forced??

[Jaymac66 · Accepted solution]

Thanks for all the help.

Closing this thread as decided to ignore Sky & buy a brand new Costco TV with 5 year warranty.

This & a puck will get me up & running for the last 6 months of my contract.

Never using Sky again after this disaster..