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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by: Shakira1

Message posted on ‎20 Sep 2024 11:25 AM

Re: Not working

Good luck hopefully it start to work for you 

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This message was authored by: lettice

Message posted on ‎20 Sep 2024 11:25 AM

Re: Sky Puck & Sky Glass Power up issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

Followed the instruvtions in the answer post

Both my pucks are up and running again.


Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
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This message was authored by: Northolt55

Message posted on ‎20 Sep 2024 11:25 AM

Re: Sky glass won’t turn on

Me to .... nothing 

unplugging , nothing 

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Message posted on ‎20 Sep 2024 11:26 AM

Re: Sky Puck & Sky Glass Power up issues 19-9-24

OK I am up and running agian....

So many silly intructions passed on from sky....

 

SIMPLES solution.....  Turn off power --> turn on power -->  as you do hold button on Puck for at least 20 secs......lots of flashing colours --> system needs an update --> you will have to apply an activation code --->you will have to set up your fav channels again but all Playlists are saved.

 

GOOD LUCK AMIGOS

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This message was authored by: SKY1992bf

Message posted on ‎20 Sep 2024 11:26 AM

Re: I presume that I will not be charged for this service since Sky Glass is not functioning.

Posted by a Superuser, not a Sky employee. Find out more

@Darminder1  Don't assume anything, there is no automatic right to compensation for loss of tv service you will need to discuss with sky 


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Message posted on ‎20 Sep 2024 11:27 AM

Re: Sky Puck & Sky Glass Power up issues 19-9-24

All working now 👍🏻

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This message was authored by: DTH1954

Message posted on ‎20 Sep 2024 11:27 AM

My Puck has stopped working, I cannot access any channels

When I switch my sky box (puck?) on, it flashes for a while then shuts down. Initially I get the Sky logo on screen but after a few seconds it shuts down.  This is a new piece of equipment only a couple of months old.

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This message was authored by: Cozmicpurple

Message posted on ‎20 Sep 2024 11:27 AM

Re: I have a issue with my skyglass

Same here about 10 mins ago

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This message was authored by: Dave451

Message posted on ‎20 Sep 2024 11:27 AM

My Sky Glass won’t turn on

My Sky Glass TV won't turn on.

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This message was authored by: Hobbayne64

Message posted on ‎20 Sep 2024 11:27 AM

Re: Sky Glass Power up Issues 19-9-24

Well, I have tried unplugging it and leaving it for half an hour, plugging it back in again, holding the button for two minutes, but still completely dead. No red light, no nothing. This is terrible..

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Message posted on ‎20 Sep 2024 11:27 AM

Re: Puck keeps flashing white light but won’t connect

@https://helpforum.sky.com/t5/user/viewprofilepage/user-id/19213

 

Turn off then back on & hold the button?

 

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Message posted on ‎20 Sep 2024 11:29 AM

Re: Sky Puck & Sky Glass Power up issues 19-9-24

And have to manually log in to all your apps again I assume.

 

Hassle.

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This message was authored by: Northolt55

Message posted on ‎20 Sep 2024 11:29 AM

Re: Sky Glass Power up Issues 19-9-24

Same issue 

Almost like no power going through tv at all ?

 

anyone else with issues that sky glass working in other areas of the house but not on main tv ?

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Message posted on ‎20 Sep 2024 11:30 AM

Re: Fixed it

Thank you! Just done this and got both my pucks working. 

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Message posted on ‎20 Sep 2024 11:30 AM

Re: Sky Stream Puck stuck on PIN reset

I have the same issue with my puck, only had it a few days as a new Sky customer as well. Keeps going on pin reset then asks me to reset so I do and then gets me to confirm it, tells me the pin is wrong. Anyone know how to resolve this?

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