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This discussion topic has been answered Discussion topic: Sky Glass Air turns itself on from standby for a few seconds

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This message was authored by: MarkGoldsmith

Re: Sky Glass Air turns itself on from standby for a few seconds

Posted by a Superuser, not a Sky employee. Find out more

@AlySmyth wrote:

Still no fix. Bright as anything when it goes on in the middle of the night in the bedroom. Very annoying!


@AlySmyth Have you tried turning off the voice mic on the TV (under Privacy in the Settings), which should help stop the TV from randomly flashing on for a few seconds?  ( as suggested in the post marked as the answer).

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: AlySmyth

Re: Sky Glass Air turns itself on from standby for a few seconds

Thanks. I thought I had already done this, but upon rechecking the mic was still on. Turned off now so lets see if that works.

Cheers

This message was authored by: Ross831

Re: Sky Glass Air turns itself on from standby for a few seconds

I have the same issue since getting the SG Air in June 2025, the screen will come on randomly for a few sensors while on standby mode. Its very startling in the middle of the night. What the chances of a fix for this issue. We shouldn't have to turn off features such a mic a push update should have been done by now 

This message was authored by: MarkGoldsmith

Re: Sky Glass Air turns itself on from standby for a few seconds

Posted by a Superuser, not a Sky employee. Find out more

@Ross831 wrote:

I have the same issue since getting the SG Air in June 2025, the screen will come on randomly for a few sensors while on standby mode. Its very startling in the middle of the night. What the chances of a fix for this issue. We shouldn't have to turn off features such a mic a push update should have been done by now 


In the software industry, typically annoying bugs like this are generally seen as low priority to fix, and what gets prioritised are new features or bugs that affect the general service. 

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Chel91

Re: Sky Glass Air turns itself on from standby for a few seconds

I also have had mine since June , ive spoken to sky 3 times with no luck , its something im just going to have to live with . 
annoying i know 

This message was authored by: MarkGoldsmith

Re: Sky Glass Air turns itself on from standby for a few seconds

Posted by a Superuser, not a Sky employee. Find out more

@Chel91 wrote:

I also have had mine since June , ive spoken to sky 3 times with no luck , its something im just going to have to live with . 
annoying i know 


Personally i think the workaround to disable the built in mic works fine, as its stop the issue and its not like you don't have any voice control and it still works through the remote.

Sky Stream, Sky Glass Air and Sky Broadband customer

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