Set up new remote

[JudithO]

I have a new remote and have followed the instructions given both online and on the Sky customer service helpline - not able to get to a human. I am just getting No Signal though the WiFi is fine in the house and on my phone. Any advice please? Either technical or how to speak to anyone at Sky.

[SuperMatt]

Hello, @JudithO. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141