Hi @kenny19
Try powering off at the mains for at least 5 minutes. If that doesn't work and your TV is under warranty you will need to call sky and arrange a replacement.
If your TV is out of warranty you can obtain a repair from sky's repair partner service tech who can replace everything except the screen panel itself: https://www.sky.com/help/articles/sky-glass-tv-repairs
We are fellow customers here con the community.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
