Posted by a Superuser, not a Sky employee. Find out more
Hi @Jules144 have you tried unplugging the Glass for 10 minutes and seeing if that helps. Sometimes issues similar to this are caused by software bugs which may be fixed by a rebooting the TV using this method.
Sky Stream, Sky Glass Air and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.If you would like to post a “Send Your Thanks to Sky” message please click Here
Hi yes I've had it unplugged all night but no luck
Give Sky a ring so they can carry out some more troubleshooting. If you're within your 2 year warranty period then they should offer you a replacement TV if it can't be fixed. If outside the warranty period then you'll need to get it repaired at your own expense and perhaps claim on your household insurance.
