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This message was authored by: DBN

Question re Sky Glass and puck

hi got the Sky Glass tv today with my Sky glass puck box. No instructions. its is working ok but does this litte box replace my old large sky box that is connected to the satellite dish? and why have i got 2 identical remotes, one with the tv and one with the puck box?

I haven't plugged in the old large sky box and its all working so seems to suggest its not needed?


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This message was authored by: GD1 Answer

Re: Question re Sky Glass and puck

Posted by a Superuser, not a Sky employee. Find out more

@DBN  Sky Glass & The Stream Puck replace Sky Q as you can't have 2 different subscription types on your account, youll need to return the Q box when Sky send you packaging, usually after the cool off period

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: GD1 Answer

Re: Question re Sky Glass and puck

Posted by a Superuser, not a Sky employee. Find out more

@DBN  Sky Glass & The Stream Puck replace Sky Q as you can't have 2 different subscription types on your account, youll need to return the Q box when Sky send you packaging, usually after the cool off period

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: DBN

Re: Question re Sky Glass and puck

thank you. so the external satelite dish is no longer needed?

This message was authored by: Hunter2660

Re: Question re Sky Glass and puck

Nope not needed. Just a point though the Glass TV and the puck are seperate. You use the puck on a 2nd TV, not the Glass TV, ie bedroom. So two remotes are standard.

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This message was authored by: DBN

Re: Question re Sky Glass and puck

i have it plugged into the glass tv . I dont have a 2nd one. So I dont actually need it? ta

 

This message was authored by: Hunter2660

Re: Question re Sky Glass and puck

In that case cancel Whole Home, I presume you have it, and save money.

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This message was authored by: DBN

Re: Question re Sky Glass and puck

thank you! I didnt know this and have cancelled it

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