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Discussion topic: Payments

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Avatar for Carly991
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This message was authored by: Carly991

Message posted on ‎11 Mar 2026 04:09 PM

Payments

Ok have had an email to say that my Sky Glass TV was paid off in December 2025 but payments are still being taken from my account. I need them stopped and a refund. 

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎11 Mar 2026 05:02 PM

Re: Payments

Posted by a Superuser, not a Sky employee. Find out more
@Carly991 wrote:

Ok have had an email to say that my Sky Glass TV was paid off in December 2025 but payments are still being taken from my account. I need them stopped and a refund. 

You would have 2 separate payments coming out, one for the repayment of the actual TV ( which was under a credit agreement), and the second monthly payment would be the Sky TV subscription. If you haven't cancelled your Sky TV subscription then you will still be charged for that monthly.

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Avatar for splatto
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This message was authored by: splatto

Message posted on ‎11 Mar 2026 05:07 PM

Re: Payments

The Sky Glass TV is incorporated into the Stream bill into one payment. It's easy to see from the itemised bill whether there's still a specific charge for the Glass TV being taken.

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