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Discussion topic: Password

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This message was authored by: Lotty6

Message posted on ‎08 Apr 2026 07:41 PM

Password

I am having to enter my password every day. We have checked all the router connectivity and everything else on Wi-Fi works except for the TVs. I've now connected the Main TV with a ethernet cable which works 90% of the time but upstairs I need to enter the password every single night  Please can someone help

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Superuser
This message was authored by: mikealanr

Message posted on ‎08 Apr 2026 10:27 PM

Re: Password

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lotty6 

 

Sorry for clarity you have 2 pucks and you are having to re enter your WiFi password? Do you have Sky broadband too? Do other devices work without needing the password re entering? What is the error you are seeing on your pucks? Which iseading you re enter your password?

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Lotty6

Message posted on ‎09 Apr 2026 02:37 PM

Re: Password

Hi. I have one puck and sky glass tv.  The WiFi works on all devices other than the sky tv as this drops out daily.   Router has been changed along with many calls with 3rd party company to check what is going on in the background all has come back ok.   Sky open tv for some reason not holding password.  ☹️

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