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Discussion topic: Paramount + cannot login should be free with sky cinema

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This message was authored by: Dps12

Paramount + cannot login should be free with sky cinema

I have tried everything there is obviously a glitch we have sky cinema as part of sky cinema. You should get Paramount plus free. I've tried resetting the apps signing in and out but it will not sync with my sky account. It just won't give me the option to sign in and sometimes it even comes up in German it's really weird. It makes no sense at all. Has anyone been able to actually get Paramount plus like you should do for having sky cinema package

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This message was authored by: mikealanr

Re: Paramount + cannot login should be free with sky cinema

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dps12 

 

Yes works here. Have you actually activated your subscription in sky marketplace and linked the two accounts?  As per the instructions here& https://www.sky.com/help/articles/how-to-get-paramount-plus

 

If so and it's not working try the instructions here: https://www.sky.com/help/articles/problems-signing-up-paramount-plus

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Dps12

Re: Paramount + cannot login should be free with sky cinema

I get the You've already linked your Sky and Paramount+ accounts message. But despite this it still won't sign in.  I have tried everything it's crazy 

This message was authored by: SW24601

Re: Paramount + cannot login should be free with sky cinema

Yes, there's something not right. I've tried resetting my password, but it won't let me do it. 

This message was authored by: Jporch316

Re: Paramount + cannot login should be free with sky cinema

Posted by a Superuser, not a Sky employee. Find out more

@SW24601 wrote:

Yes, there's something not right. I've tried resetting my password, but it won't let me do it. 


Try logging in with your account details on your mobile phone then using the QR code on the sky glass screen to login with your mobile phone 

——————————————————————————
Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


This message was authored by: SW24601

Re: Paramount + cannot login should be free with sky cinema

What I did was pasted the link to Paramount + login & opened it on another browser. This allowed me to change my password & now it's finally working. Good luck. 

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