Paramount+ & Discovery not Activating......

[Stewards]

Have recently signed up to sky stream but having issues activating the free paramount and discovery subsriptions, i just get an error message stating something went wrong and to try again later then a ref code referring to mysky... i get this on both apps and also when trying to access it through my sky/ sky shop. I have tried hard resets, app refreshes and haveused the VA but nothing other than discussion boards advised.

I noticed a few other people have had the same issues, was wondering if there was a solution offered? 

[Fothergill1 · Accepted solution]

Hi @Stewards. Did you move from Sky Q or any other Sky product to Stream as if so all your Marketplace subscriptions are cancelled so you have to re-register (see the THIS link) 

You can register or re-registered (as appropriate) by doing the following:  Use the voice command "My Sky" and then select the following:  your products / (enter your PIN) / App Subscriptions / Current / and then Discovery + Monthly. Hopefully it will say £0 per month whilst you have a Sky TV subscription.  If so select Activate subscription.

Also, see the following link for more information about registering for Discovery +: 

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

NB - It is exactly the same procedure if you want to sign up to Paramount +

(EDIT) - I have just located the appropriate link for Paramount +

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus 

Good luck 🤞

[Jenifer]

I am a new sky customer using sky glass and have the same problem. 

apps that do not work are; 

Sky Store

Paramount +
Discovery +

I have gone through these discussion boards and spoke with sky and it seems it's a known fault and has been for quite some time, according to sky there is no resolution YET! I didn't feel confident from the agent's reaction that there will be anytime soon. 

now considering the Gen2 and Air have only been released recently, you have to ask why? Why release a product if you have known problems with the software without any resolution. 

I am very disappointed because there are a few programs I wish to watch on paramount 

[Alan3005]

Thanks for trying, but this always resulrts in a "Something went wrong. Please try again." message.

This is a very frustrating situation, given one of the reasons I returned to Sky with the Stream package was to watch Discovery+...

Given the number of people affected by this issue, it is a surprise that Sky have not moved Heaven and Earth to resolve it. Not very good service at all.