Hi @Jimmypaage2009
You will need to provide more information. Is your internet working? Have you rebooted both your glass and your router by powering them off at the mains for a few minutes? Who is your ISP? Is this setting up or an existing install?
Remember we are fellow customers not sky support and we know nothing about you or your set up unless you tell us.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
