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Discussion topic: Disney+

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Avatar for Steria
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This message was authored by: Steria

Message posted on ‎17 Apr 2026 09:16 PM

Disney+

When I try to go on Disney + it says my password is incorrect and sends a one time code. So I put that in and it tells me it's incorrect again even though it isn't.  I have done this several time and it still does the same. 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎17 Apr 2026 10:20 PM

Re: Disney+

Posted by a Superuser, not a Sky employee. Find out more

Hi @Steria 

 

Sky don't have anything to do with Disney+ credential management. They simply tell Disney that they are managing the billing.

 

You should follow the forgotten password steps / troubleshooting outlined by Disney here: https://help.disneyplus.com/en-GB/article/disneyplus-login-issues

 

MikeAlanR

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