Hi @Lucy258
If you have logged in and activated netflix potentially. But really sky can only be responsible from when you have informed them of the error. You could argue you need to complain to netflix rather than sky. Depends where the error was. Have you now resolved this.(I.e. are you now billed by sky?)
You havent really given much detail for anyone to give you a detailed response. Therefore the only option is complain: https://www.sky.com/help/articles/how-to-make-a-complaint
Activation steps: https://www.sky.com/help/articles/how-to-activate-netflix
It might also be worth seeking independent advice as anything here should be treated as opinion rather than fact.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
