Hi @Josie801
If you have an existing netflix account you just sign in with your username and password. This tells netflix that sky is taking over the billing:
https://www.sky.com/help/articles/how-to-activate-netflix
If you haven't got an account you could try registering online or via the netflix app then sign in. However this may incur a first month charge.
The other thing to try is unplug your glass for a few minutes at the mains and try again. If this doesn't work, go to settings > System Management> Resets & Updates > Refresh Apps. Note that can take up to 24 hours to complete.
Failing this you will need to call sky for further troubleshooting as we are fellow customers here on the community.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
