Hi @Nooradin
You will need to provide more information. We are fellow customers on the community not sky and no nothing about you.
Is this a new install? Is it a Gen 1 or Gen 2 Glass? Who is the isp? What broadband speed are you getting? What exact steps are you taking to restore viewing? How is it connected (WiFi or ethernet?), has it ever worked etc.
Alternatively you can call sky for support.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
